Azza's CV
Azza Essa Mohamed Al Malki
Senior Collections Officer | Customer Service & Administrative Specialist
Profile summary
UAE National with over 25+ years of professional experience across government and private sectors, including 17+ years in banking. Proven expertise in debt collection, customer relationship management, administrative coordination, and compliance. Strong track record of achieving collection targets, resolving customer issues, and ensuring regulatory adherence. Recognized for attention to detail, negotiation skills, and delivering high-quality service in fast-paced environments.
Career highlights
Consistently achieved and exceeded monthly debt collection targets at Ajman Bank
Improved recovery rates by identifying and restructuring cases of financially distressed customers
Strengthened interdepartmental coordination to resolve customer disputes efficiently
Maintained 100% compliance in documentation, contract renewals, and regulatory requirements
Successfully managed and safeguarded confidential financial records and contracts
Enhanced operational efficiency through accurate system updates and reporting
Delivered high-quality customer service in high-pressure airport environments
Key skills
Professional experience
- Manage and recover outstanding debts while meeting assigned monthly targets
- Analyze customer financial situations and propose appropriate repayment solutions
- Coordinate with internal departments to resolve collection-related issues
- Monitor and report suspicious transactions or fraud cases to management
- Maintain accurate and up-to-date records in the collection system
- Ensure compliance with bank policies and regulatory requirements
- Managed contracts (lease, maintenance, and service agreements) and ensured timely renewals
- Maintained validity of trade licenses and regulatory documentation
- Reviewed LPOs and processed payments within the admin system
- Coordinated insurance claims and handled security deposit transactions
- Organized meetings, prepared agendas, and documented minutes
- Oversaw leave planning to ensure smooth workflow and business continuity.
- Delivered high-quality customer service and handled inquiries efficiently
- Managed cash transactions and safeguarded valuables
- Followed strict operational procedures and compliance standards
- Assisted customers and generated sales through effective communication
- Resolved complaints and ensured customer satisfaction
- Provided accurate product information and followed company policies
- Ensured safety and security of passengers and airport operations
- Conducted inspections and verified traveler documentation
- Supported law enforcement duties and maintained public safety
- Manage and recover outstanding debts while meeting assigned monthly targets
- Analyze customer financial situations and propose appropriate repayment solutions
- Coordinate with internal departments to resolve collection-related issues
- Monitor and report suspicious transactions or fraud cases to management
- Maintain accurate and up-to-date records in the collection system
- Ensure compliance with bank policies and regulatory requirements
- Managed contracts (lease, maintenance, and service agreements) and ensured timely renewals
- Maintained validity of trade licenses and regulatory documentation
- Reviewed LPOs and processed payments within the admin system
- Coordinated insurance claims and handled security deposit transactions
- Organized meetings, prepared agendas, and documented minutes
- Oversaw leave planning to ensure smooth workflow and business continuity.
- Delivered high-quality customer service and handled inquiries efficiently
- Managed cash transactions and safeguarded valuables
- Followed strict operational procedures and compliance standards
- Assisted customers and generated sales through effective communication
- Resolved complaints and ensured customer satisfaction
- Provided accurate product information and followed company policies
Education
Languages
Arabic · Native
English · Professional